At Collexco, we want every collector to feel confident in their purchase. Because we sell collectible items where condition matters, our return policy is designed to be fair, transparent, and protective of both buyers and sellers.

All Sales Are Final — With Important Exceptions

Most items sold on Collexco are one-of-one collectibles. For that reason, all sales are final unless one of the conditions below applies.

Eligible Returns

A return or refund may be approved only if:
● The item arrives damaged during shipping, or
● You receive the incorrect item, or
● The item arrives in a condition that does not match the photos or description shown on the product page

Each card is individually photographed and listed with clear condition details. Please review all images and descriptions carefully before purchasing.

Non-Returnable Items

The following are not eligible for return or refund:
● Items that match the listing photos and description
● Change-of-mind purchases
● Disputes based on personal grading opinions
● Items damaged after delivery
● Sealed products that have been opened

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include:
● Your order number
● Clear photos of the item
● Photos of the packaging (if damage occurred during shipping)

We will review the issue promptly and determine the appropriate resolution.

Approved Returns

If a return is approved:
● The item must be returned in the same condition it was received
● Return instructions will be provided by our team
● Refunds are issued to the original payment method once the return is received and nspected

Shipping costs are non-refundable unless the return is due to our error or shipping damage.

Refund Timing

Once approved, refunds are processed within a reasonable timeframe. Processing times may vary depending on your payment provider.

Questions or Concerns

If you have questions about a purchase, delivery issue, or return eligibility, please contact us through our Contact page.
We’re collectors too — and we handle every issue with fairness and transparency.